FAQS & SUPPORT

Do I need a ticket to enter Santa’s Christmas Village?

Yes. All patrons (Adult or Child) must have a valid ticket to enter Santa’s Christmas Village. Tickets are available to purchase online through Megatix (check dates).

how does it work?

Tickets can be purchased from Megatix from the 26th October (with a presale link only).

Presale Tickets Registration Period- 14th - 25th October (Registration Only)
Presale Live- 26th October 9AM WST- 48hrs ONLY

Upon arrival you will need to visit the Box Office in the Foyer of PCEC. Our friendly staff will scan your tickets, so that you can redeem your Coupon Sheet and/or Adult Entry Passes.

You can redeem your Coupon Sheet and/or Adult Entry Passes up to 30 minutes before your session start time.

All patrons will need either a Coupon Sheet or an Adult Entry pass to gain access to the event.

what’s types of child ticket’s do you have?

🧸 TINY TOTS TICKET – AGES 1–2YRS

The perfect first Christmas adventure for little ones.

✅ 1 x Entry
✅ 1 x Letters to Santa
✅ 1 x Gingerbread Decorating
✅ 1 x Bauble Decorating
✅ Live shows

Tix from $15 + BF (Presale Only)

🎅 CHILD TICKET – AGES 3–17YRS

Your child's all-access pass to the Christmas magic.

✅ 1 x Entry
✅ 1 x Letters to Santa
✅ 1 x Gingerbread Decorating
✅ 1 x Bauble Decorating
✅ 1 x Santa's Sketchbook
✅ 6 x Carnival Ride Passes
✅ 4 x Adult Carnival Ride Passes Only
✅ Live shows

Tix from $29 + BF (Presale Only)

*Indicates child access only.

All activities included on a Child’s Ticket are non-transferable and non-refundable. Adults and Children can only use the activities that are allocated to them on the ticket. Any activity that is not used on the Child’s Ticket cannot be returned, exchanged or refunded.

Coupons cannot be used on sideshow games, Showbags, food or any other offer within Santa’s Christmas Village. Coupons and passes are for the stated purpose only. No exceptions.

Any patron seen selling/giving away incomplete Coupon Sheets, Coupons or Passes, or receiving unused Coupon Sheets, Coupons or Passes will be asked to leave or refused entry into the venue. No exceptions.

Rides, and games and purchased on the day if available.

what’s included in a adult ticket?

Entry only, no other inclusions apply.

✅ 1 x Entry
✅ Live shows
❌ Activities and carnival rides not included

Tix from $15 + BF (Presale Only)

Is GRINCH AND SESAME STREET LIVE SHOW included in the ticket price?

Yes, the Grinch and Sesame Street will be performing in the same venue as all the attractions. No additional ticket is required to be purchased to see the show in your allotted session time. Live Shows are not included for the 5.30pm Sessions.

What’s the difference between Presale, Early Bird, Final Release & Box Office pricing?

The only difference between the ticket categories is pricing.

Presale tickets will only be available to purchase between selected dates, and with access to the exclusive presale link sent out in email to all registered patrons, with only a limited allocation (available until sold out).

Early Bird tickets will also only be available to purchase between selected dates and will also have a limited allocation (available until sold out).

We suggest getting in early to take advantage of the discounted pricing available during the Presale & Early Bird releases. Once these initial allocations have been exhausted, patrons will need to purchase tickets at the higher price points (Final Release or Box Office).

Please note that Final Release pricing is only available online and cannot be redeemed at the Box Office.

do you provide refunds?

No we do not provide refunds unless requireed by Australian Consumer Law. So please choose carefully and make sure to read all information provided before making a decision.